• Resolved sarim3

    (@sarim3)


    Hi,

    I have had problems with Site Kit Analytics for the past three days that is not showing the stats. I reached out to (Get Help) Corner and followed the instructions, but the problem wasn’t resolved.

    Unknown Error (code: cURL error 28: Failed to connect to sitekit.withgoogle.com port 443 after 75202 ms: Couldn’t connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html))

    Please help me out to fix this issue,

    Regards,

    Khurram

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @sarim3, thanks for getting in touch.

    cURL errors are typically hosting related. If you’d like to share the following we can may be able to determine more on this:

    1. Your Site Health information. You can use this form to share privately if preferred. If using the form please also share your current hosting provider.
    2. At what stage do you encounter this error (ie. When clicking on the “Sign in with Google button” during setup?
    3. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Once we have the above we can advise further on this.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter sarim3

    (@sarim3)

    i am still having the same issue. No error were found when open site health screen.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @sarim3 Thanks for following up with us. I have unmarked your topic as resolved and would be happy to continue looking at this for you. You mention that you don’t see any errors when checking your Site Health screen so thanks for confirming that.

    Could I please ask you once more to share your Site Health information which is different from your Site Health Status. You can use this form to share privately if preferred. If using the form please also share your current hosting provider. This may help us to see why you may be encountering this issue.

    Could you also confirm at what stage you encounter this error (ie. When clicking on the “Sign in with Google button” during setup?

    Once you have shared the information above I can suggest some next steps to take for you.

      Plugin Support Adam Dunnage

      (@adamdunnage)

      @sarim3 I can see you have yet to submit the details requested above. Could I please ask that you do otherwise we are unable to help you with this issue.

    Viewing 5 replies - 1 through 5 (of 5 total)

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