site kit dashboard issue

Resolved

(@creactivemind)

hi, I’m having this issue of the site kit dashboard displaying the following

(The wordpress dashboard widget of the site kit is working properly though)

`Cannot read properties of undefined (reading 'Pe')

    in GoogleChart
    in ContextProvider
    in Chart
    in div
    in GoogleChart
    in div
    in UserCountGraph
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidget
    in WhenAnalyticsActive(DashboardAllTrafficWidget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardMainApp
    in DashboardEntryPoint
    in RestoreSnapshots
    in ErrorHandler
    in ThemeProvider
    in StrictMode
    in Root`

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support James Osborne
(@jamesosborne)

3 years, 5 months ago
Appreciate you opening an individual support topic @creactivemind.

As what you’re encountering is a likely conflict with a third party plugin that also loads Google Chart Library scripts on the same page as the Site Kit dashboard, please follow the steps below:
1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
5. Check for the same error when visiting the Site Kit dashboard.
If the same error no longer exists while in troubleshooting mode, which I suspect to be the case, you can enable your other plugins one by one, checking the Site Kit dashboard each time. At the point where you do encounter the error message you’ll then know what plugin may be causing a conflict.

I’m also happy to set up an environment similar to your own, with the same plugins. That way I can perform similar tests. In order to do so I’ll need to know your Site Health information, which you can share here in the forms or privately using this form.

Looking forward to your response. Let me know if you have any questions with the above.
Thread Starter creactivemind
(@creactivemind)

3 years, 5 months ago
Hi, I’ve done as you told me and found that this plugin is in conflict with Site Kit –

Stock and Forex Markets Heat Maps
https://financialplugins.com/products/stock-forex-markets-heat-maps/

The wordpress version of it is causing the problem.

What should I do? The author request money to be consulted unfortunately, seeking an extension of support.
- This reply was modified 3 years, 5 months ago by creactivemind.
Plugin Support James Osborne
(@jamesosborne)

3 years, 5 months ago

Nice troubleshooting @creactivemind! As with another plugin previously, what may be happening is the Stock and Forex Markets Heat Maps plugin loads Google Chart Library scripts on the Site Kit dashboard, conflicting with the Site Kit requested Google Chart library scripts.

If this is the case, ideally all third party plugin should request their scripts on their own dashboards only. We are working on changes to Site Kit to ensure the plugin handles such conflicts better. In the meantime, as I can’t check that commercial plugin, can you ask the developer do they load Google Chart library scripts on all wp-admin pages?

Thread Starter creactivemind
(@creactivemind)

3 years, 5 months ago

hi James. Thanks. Yeah I would definitely look forward to Site Kit reflecting the issue, as the author of the plugin won’t take questions unless paid. For the time being I’ve turned off the maps plugin in the admin dashboard through Asset Cleanup. Thanks very much.

Plugin Support James Osborne
(@jamesosborne)

3 years, 5 months ago

Hi @creactivemind,

That’s understandable if the plugin is a paid plugin. Unfortunately I can’t test the plugin on my side, given it’s not freely available. Good to hear that you managed to find a workaround, nice troubleshooting.

Let me know if you have any further questions on this. I’ll also keep a note should other users report the same.

Viewing 5 replies - 1 through 5 (of 5 total)

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