Site not loading at all

Resolved JDMJosh
(@jdmjosh)

12 years, 5 months ago

Hi,
I am honestly baffled and not sure where to start. I have been running 2 wordpress sites for about 3 years now. I moved them from my original host to my own private server that i own. The transfer occurred about 9 months ago. I have not had a single hitch until now.
On one of my 2 sites, i am unable to make it load. I can turn off Apache and that will cause an error, obviously. I can also go into IIS and turn it off and it kills the site as expected. The issue is that it will not load otherwise. The admin and main site is completely down. Was there a virus or some sort of malware that might have taken it down this weekend? I have a total of 5 MySQL sites running on this server and none of them are effected. The only difference between this site and my other wordpress site is that this one has A LOT more traffic. My other site gets about 5 visits a day, this one averages just under 200. I have a few wordpress antivirus and malware plugins. I got an email yesterday from Google letting me know that my site had had 10% or more traffic reduction week over week. This does happen from time to time so i was not concerned. Today i checked it out and it would not load at all.
The site is: blog.dieselpowerproducts.com/
Important things: I am running apache on a windows 2012 server. It is definitely not a resources issue, the server is very powerful. I have restarted Mysql, apache and the site in IIS.
Any support or ideas i would greatly appreciate 🙂

Viewing 15 replies - 1 through 15 (of 22 total)

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Evan Herman
(@eherman24)

12 years, 5 months ago

Hi Josh,

Have you tried deactivating all plugins to see if that is the issue? And tried changing themes?

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

Yes, yesterday before posting I logged into MySQL workbench and deactivated all 29. No change.

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

No plugins were recently changed or updated. I had not logged in for a few days before the outage. I almost updated it to version 3.8, but I got busy and never got to it.

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

Because our production website is on the same server, i have not been able to restart the full server, but i have restarted every other component and there has not been a change.

Evan Herman
(@eherman24)

12 years, 5 months ago

Are you able to view the server error_logs?

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

blog.dieselpowerproducts.com/
Is the site.

Evan Herman
(@eherman24)

12 years, 5 months ago

Yea I tried accessing it before, but it just hangs and never loads. Without access to the FTP I can only advise so much. The error logs are your best bet to pin point the issue.

Evan

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

I have added this to the config file, but as of now the file is not being created. :
// Enable WP_DEBUG mode
define(‘WP_DEBUG’, true);

// Enable Debug logging to the /wp-content/debug.log file
define(‘WP_DEBUG_LOG’, true);

// Disable display of errors and warnings
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’,0);

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define(‘SCRIPT_DEBUG’, true);

Evan Herman
(@eherman24)

12 years, 5 months ago

the WP_Debug will just display erros inside of the header when viewing your site. If your site is down and your not able to access it your not going to be able to see these errors.

There should be a file inside your root or theme root called error_log created by your host.

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

Would you recommend manually upgrading wordpress to 3.8? I wonder if that might resolve the issue.

Evan Herman
(@eherman24)

12 years, 5 months ago

I don’t think that it would necessarily resolve the issue, as I’m not sure the issue lies within WP core.

timbrush
(@timbrush)

12 years, 5 months ago

I’m having the same trouble also! All of a sudden I can’t even access my site. It says the server cannot be found! I have been having trouble with my shopping cart over the last two weeks and have submitted 3 tickets for help and have not even received a reply!I’ve had to post a warning to my customers that it is down. I need serious help. I’m about to lose customers!

Thread Starter JDMJosh
(@jdmjosh)

12 years, 5 months ago

I have 11 sites on this server and this is the only one that is effected. I do believe it is something external because i have not edited anything recently, or someone learned a new hack to hurt the site. I have a LOT of work to do today, so i might try to do an upgrade to see if it does fix it. I know it is a long shot, but i am sort of out of ideas.

cherylgreen
(@cherylgreen)

12 years, 5 months ago

I have two WordPress.com sites working perfectly, and today my ww.wp.xz.cn page has disappeared. I also cannot even access the login page for WordPress.

timbrush
(@timbrush)

12 years, 5 months ago

Sorry my URL is beyondthewheelrc.com