Site not recognized.

Resolved inoruhana
(@inoruhana)

1 year, 1 month ago

Even though I run the code snippet that supporter offered somewhere in other topics and followed the instructions, I still could not enable Quic.cloud services. the error message “Site not recognized. QUIC.cloud deactivated automatically. Please reactivate your QUIC.cloud account.” still there. I am running several websites on the same hosting server. Other sites 2years ago connected with Quic.cloud successfully, unfortunately, except 1 one website where I just installed LiteSpeed Cache recently. I have tried many ways to look for the issue. But I couldn’t. Could anyone please help?

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Thread Starter inoruhana
(@inoruhana)

1 year, 1 month ago

Report Number: DEMGTNLI

Thread Starter inoruhana
(@inoruhana)

1 year, 1 month ago

https://pastebin.ubuntu.com/p/7PDMQF7n6y/

Plugin Support litetim
(@litetim)

1 year, 1 month ago

@inoruhana
I checked your domain in QC and it looks like there is no more info about it, other then domain name.
Is there some firewall active? Try disabling Wordfence and see if connection can be done.

Thread Starter inoruhana
(@inoruhana)

1 year, 1 month ago

I deactivated Wordfence and tried to connect QC again. Unfortunately, the problem was still there.

Failed to communicate with QUIC.cloud server: Unknown error: unknown [server] https://wpapi.quic.cloud [service] tool/wp_rest_echo

Site not recognized. QUIC.cloud deactivated automatically. Please reactivate your QUIC.cloud account.

Plugin Support litetim
(@litetim)

1 year, 1 month ago

@inoruhana please set Server IP in https://docs.litespeedtech.com/lscache/lscwp/general/#server-ip to the IP you have from hosting.

Thread Starter inoruhana
(@inoruhana)

1 year, 1 month ago

I already set Server IP. Still could not connect QC.
What is the next step, please?

Plugin Support qtwrk
(@qtwrk)

1 year, 1 month ago

https://ww.wp.xz.cn/support/topic/troubleshooting-guide-wpapi-echo-data-failure/

for the wp rest api issue, please check this first, make sure the rest api works , then we will check about Site not recognized issue

Plugin Support qtwrk
(@qtwrk)

1 year, 1 month ago

you have created a ticket already in our system , I will close this topic and further communication will be continued on ticket system.

gomoot
(@gomoot)

9 months, 1 week ago

same issue here

Viewing 9 replies - 1 through 9 (of 9 total)

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