Hello @fletchernet
I hope you’re well today!
Such error in such context usually means that there’s either a conflict with other plugin(s) or a theme or there’s some additional issue “under the hood”, such as for example insufficient memory limit or lack of other resources, “broken” installation, some corrupted data in the database and so on. It’s quite generic, unfortunately, so it requires additional checking.
A debug.log could tell us a bit more though. Could you please try this:
– edit the “wp-config.php” file of your site and right above the /* That’s all, stop editing */ line add following code
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
– once it’s there, enable Defender again to trigger the error
– after it shows up check for the file called “debug.log” right inside the “/wp-content/” directory on server and see if there are any warnings or fatal errors showing up there.
I suppose there will be such errors so knowing them should help us diagnose the issue.
Best regards,
Adam
Hi Adam (@wpmudev-support8),
Thanks for the reply. I managed to find something about increasing the max_input_time to 180 (php.ini) on a Divi Theme forum and that did the trick. All back up and running and Defender is now working perfectly… great plugin by the way.
Very Best Regards
Ian
Hey there Ian, thank your for letting us know.
I will mark this ticket as resolved for now but be sure to report back any other issues that you may have and we will gladly help.
Have a great week!
Jorge.
