Site Too Big?

Hi,

Please can you provide a link to your log file for the problematic backup? (You can download it from the “Existing Backups” tab of your UpdraftPlus settings page).

It’ll be too long to paste into the forum here, but you can download it to your computer, and share it with Dropbox, or paste it in pastebin.com, or any similar service, and post the link here.

Best wishes,
David

Hi Bob,

You can get your log file via FTP or the file manager in your web hosting control panel – to do that, navigate to the wp-content/updraft directory, and find the log file from the time of the backup.

Best wishes,
David

Hi Bob,

Your screenshots are of attempts to get the log file from the WordPress dashboard… my last post was suggesting two alternative methods: FTP, or the file manager in your web hosting control panel.

David

Hi Bob,

Thanks. For some reason, the FTP server being used for remote storage sends back an error code at the end of each file upload. There’s no more information than that – it doesn’t indicate what the problem is. You’d need to talk to whoever runs the FTP server to find out what the problem is – something should be logged in their FTP server logs at the time of the uploads. You could check obvious things first – e.g. whether the FTP account space is 100% full.

Best wishes,
David