SiteGround Optimizer conflict

  • Resolved BNKSMILE

    (@bnksmile)


    4 years, 9 months ago

    Hi there,

    I use Siteground web server and Siteground has automatically added this plugin. However, I am using Themeco X Pro theme. The plugin seem to have a conflict with the theme I am using. I can’t access the theme. It just hung there …kept reading!!

    When I deactivated this plugin I can work on the website. (It doesn’t have problem with Siteground Security).

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    4 years, 9 months ago

    Hey there @bnksmile.

    Would it be possible to provide a URL, so we can further investigate the case?

    Kind regards,
    Stoyan

    Thread Starter BNKSMILE

    (@bnksmile)

    4 years, 9 months ago

    Hi Stoyan,

    Yes I would like to. Would you like the dashboard url or just our website url. If the former, how can I send the url in a safe place? Should I do in Siteground admin?

    Thank you.

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    4 years, 9 months ago

    Hey there @bnksmile,

    Just the website URL will do.

    Kind regards,
    Stoyan

    Thread Starter BNKSMILE

    (@bnksmile)

    4 years, 9 months ago

    Hi @stoyangeorgiev,

    It is http://www.soilskills.net.au. I’ve deactivated your plugin at the moment so I can work on my website.

    Thanks for a quick suggestion.

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    4 years, 9 months ago

    Hey there @bnksmile,

    Would it be possible to activate the plugin so we can further investigate and locate the exact reason for the issues you are experiencing?

    Kind Regards,
    Stoyan

    Thread Starter BNKSMILE

    (@bnksmile)

    4 years, 9 months ago

    Hi @stoyangeorgiev,

    Sorry, I have activated the plugin. Hope this helps you.

    Thanks.

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    4 years, 9 months ago

    Hey there @bnksmile,

    It looks like the theme is loading its functionality and assets on a frontend page and all of the plugin optimizations are initiated.

    You can exclude the themes js files from being minified, or disable the optimization.

    Kind regards,
    Stoyan

    Thread Starter BNKSMILE

    (@bnksmile)

    4 years, 9 months ago

    Hi Stoyan,

    Thanks for the investigation and suggestion. I have excluded these following related files but it didn’t solve the problem. The theme still does not load unless I have done something not right.

    /themes/pro/cornerstone/assets/js/site/cs.36b5a0d.js
    /themes/pro/framework/dist/js/site/x.js

    This issue has happened with other people according to Themeco Forum.

    I might uninstalled the plugin instead as it seems to work with other people too though it is a pity that we can’t use the plugin.

    Welcome other suggestions if may have.

    Many thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

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