Skip checkout page.

That’s happening because PayPal can sometimes take a few moments (5-20 seconds typically) to fully validate the purchase was completed successfully.

There are two things done automatically to help mitigate this for real customers:

1. When the purchase is completed on PayPal, there is a pause before the customer is automatically redirected back to your website. If you click the link to immediately return to the site instead of waiting for PayPal to redirect you, sometimes you will get back to the site before the purchase can be confirmed.

2. When you are redirected back to your site from PayPal, you should see a “Your purchase is processing” interstitial step for 5-8 seconds before you are shown the purchase confirmation page.

Typically the combination of these two “wait” screens are sufficient to ensure the customer does not see a “Pending” or empty status on the confirmation, but with all things, it’s not always a 100% guarantee. The customer will, however, automatically receive the purchase confirmation email receipt with download links immediately after the purchase is marked as complete, even if they initially see it as pending on the success page.

This isn’t something we can control through EDD. It is entirely a PayPal issue due to the delay that PayPal sometimes takes to send the Instant Payment Notification to let EDD know the payment is complete.

As much as we would love to, it is not possible for us to make PayPal do things faster 🙂

You said:

i have always an empty status. I can wait for one hour but the status never changes.
It works ONLY if i relaod the page.

The page doesn’t refresh automatically, so yes, reloading the page is going to be necessary to see the new completed status IF you first saw the pending status on the page.

Reloading the page, however, is not required for the email receipt to be sent.

Also, what you said about everyone always clicking the link to immediately return to the vendor’s site from PayPal is incorrect. The vast majority of customers never click that link and, instead, wait for PayPal to automatically redirect them, which results in enough time passing for EDD to receive the completed payment notification from PayPal. This means that very few customers, actually, will see the pending notice upon returning to the success page. Please trust me here; I’ve run PayPal sites for 10 years 🙂

You could do that through a plugin like this https://ww.wp.xz.cn/plugins/custom-script-integration/