Hi Victoria,
Thank you for choosing Master Slider.
Please put this code on: Slider Callbacks -> Add a new callback on slide change start:
function(event){
var api = event.target;
jQuery('.ms-slide-info').html('');
}
(Check out the screenshot: http://support.averta.net/en/wp-content/uploads/callback-5.png )
Then make sure other sliders work fine.
Please let me know the result.
Best,
Hello,
Thank you for your response. Sadly, I missed the email notification of this reply.
Anyway, I tried to add the code you gave me, but it didn’t do anything.
I also tried the suggestion another user had. It works, but the new info get placed on top of the old info. And since my info varies in height, this isn’t a fix for me. I can overwrite that, but then I’d have to add a lot of blank space when the info isn’t as long as the previous one. Which looks horrible, especially on the mobile site.
Do you have another suggestion? I really like the slider, so if it can be fixed, I’d be very happy.
Thanks!
Victoria
Hi Victoria,
Please put the code on slider callbacks again and let us know, then we will take a look. Also, if you have a cache plugin, please disable it temporarily.
Looking forward to hearing from you.
Best,
Hello,
Unless I did something wrong… the code is still there and no cache is active…. I followed the screenshot exactly. I have three test sliders and they all have this code. It doesn’t seem to be working with any of them.
Hope you can help.
Greetings,
Victoria
Hi Victoria,
Please deactivate all the installed plugins, then reactivate them one by one. After activating each plugin and check it out again.
If the problem persists, please reduce the number of slides and remove some of them.
Let me know the result.
Best,
Hello,
That solved the issue. The ‘RokAjaxSearch’ Plugin seems to trigger the issue. Since I’m not using that plugin, I decided to deactivate it. The slider works fine after deactivating that plugin. Weird though, but it works. If I want the search option again, I think I’ll look for a different plugin. The slider is more important haha. This may be interesting for you to know, so that’s why I’m letting you know which plugin caused the issue.
The extra lines of code you gave me before are still there. Should I leave them or delete them?
Thank you for your help!
Victoria
Hi Victoria,
I am glad the issue has been resolved.
You can remove the code and see if the slider works fine.
If you need any further information, please let me know.
Best,
