Hi @conorbradleydigitalagency
I’ve seen this jQueryFallback JavaScript error after the 3.4 > 3.5 update when there was a caching plugin on the site which cache wasn’t cleared after the update.
I can see you’re using WP Rocket, so first I recommend trying to clear all its cache.
Hi,
I’ve cleaned all my cache using WPRocket here’s the following I’ve done:
– Clear Cache
– Purge OPCache
– Preload Cache
Plugin Support
Laszlo
(@laszloszalvak)
Hi @conorbradleydigitalagency
As I see you have a CDN, too and the file that causes the problem is served from there.
Did you purge the CDN cache, too?
If you haven’t please don’t forget to clear that as well, and then don’t forget to clear the cache of WP Rocket again.
Best regards,
Laszlo.
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This reply was modified 5 years ago by
Laszlo.
Hi Laszlo,
I purged the cache on rocketbunny CDN too. I’ve also noticed that when I go to edit the slider it’s completely blank, I cant add a new slider or anything. I’ve uninstalled the plugin then reinstalled and it is still the same (don’t know if that relates to the issue)
Many Thanks
Plugin Support
Gabor
(@nextendweb_gabor)
Hi @conorbradleydigitalagency!
Sometimes caches aren’t cleared, even if it seems like they should be, so your problem might be still related to them. Could you try to turn off these caches, so you would see your website in its original state? In your browser also press Ctrl + F5 (hard refresh) when you are on a problematic page, to make sure your browser won’t load some previously cached file. If you would still have an issue after these, please contact us here:
https://smartslider3.com/contact-us/support/?topic=Error&platform=WordPress&version=Free
as we would need to do some deeper debugging.
