slider not working suddenly

Viewing 11 replies - 1 through 11 (of 11 total)
  • Akhilesh

    (@atul-rahman)

    3 months, 1 week ago

    Hi,

    Thank you for contacting us.

    We have checked your website and identified the cause of the issue.

    Please deactivate the Webriti Companion plugin and then reinstall it.
    Reference: https://prnt.sc/zNSzP4vzLP_e

    Also, kindly make sure that the Appointment Green theme is updated to the latest version. If your theme is already up to date, no further action is required.

    If you need any further assistance, please feel free to contact us.

    Thanks & Regards,
    Support Team

    Thread Starter vshalgupta92

    (@vshalgupta92)

    3 months, 1 week ago

    I have followe the above mentioned step and made sure the theme is updated yet the problem is still there.

    Akhilesh

    (@atul-rahman)

    3 months, 1 week ago

    Hi,

    We have checked our theme and the companion’s plugin latest version.Its working fine at our end.

    Kindly confirm whether you have reinstalled the Webriti Companion plugin.

    Also, please clear your website and browser cache and check if the issue has been resolved, as it might be a caching issue.

    If the problem still persists, kindly email us at [email protected] . One of our dedicated support team members will coordinate with you and help resolve your query as soon as possible.

    Thanks & Regards,
    Support Team

    • This reply was modified 3 months, 1 week ago by Akhilesh.
    Thread Starter vshalgupta92

    (@vshalgupta92)

    2 months, 4 weeks ago

    I have Checked everything and email as advised by you. but I didn’t get any resolution. Please check

    Akhilesh

    (@atul-rahman)

    2 months, 3 weeks ago

    Hi

    I have replied you by email. Please check your email.

    Thanks and regards,

    Support Team

    • This reply was modified 2 months, 3 weeks ago by Akhilesh.
    gevr

    (@gevr)

    2 months ago

    Hi,

    I too am experiencing this problem. Have tried what was mentioned above.
    Any help is appreciated.

    Thanks.

    Akhilesh

    (@atul-rahman)

    2 months ago

    HI @gevr

    Lets take one by one.

    First, delete the Webriti companion plugin and reinstall the Webriti companion plugin.

    Then update both the appointment, parent, and child themes.

    Let me know if you have any confusion.

    Thanks and regards,

    Support Team

    gevr

    (@gevr)

    2 months ago

    Hi @atul-rahman

    That didn’t help. Deleted plugin and reinstalled. Then deleted appointment and appointment green and cleared any cache.

    Still have the same issue.

    Thanks.

    Akhilesh

    (@atul-rahman)

    1 month, 4 weeks ago

    Hi

    We have checked the appointment parent and its appointment green child theme its working fine at our end. Kindly tell us which version of the Webriti companion plugin you are using. The latest version of the companion plugin is 2.1.5 . If you are using older version, please update with the latest version.

    If it still doesn’t resolve your issue, kindly email us at [email protected] . One of our dedicated support team members will coordinate with you and help resolve your query as soon as possible.

    Thanks and regards,

    Support Team

    Thread Starter vshalgupta92

    (@vshalgupta92)

    1 month, 4 weeks ago

    I have emailed to the above mentioned email ID twice but never received any response neither my issue is resolved still now.

    gevr

    (@gevr)

    1 month, 4 weeks ago

    @atul-rahman Where can I get the latest plugin? I can’t find it. The only link I can find it for an older version and it is discontinued – see https://ww.wp.xz.cn/plugins/webriti-companion/

    Thanks.

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