Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author simonpedge

    (@simonpedge)

    Well first try ticking the ‘DOMContentLoaded event‘ checkbox, under “Other Settings”.

    If that doesn’t work then have a look to see if you are getting any JavaScript errors – press CTRL+SHIFT+J keys together to show the JavaScript console.

    Thread Starter vikki28

    (@vikki28)

    Hi there thank you for Reply…I checked and DOMContentLoaded event but it does not take any effect…also i have checked console error there is no js error thank you…

    Plugin Author simonpedge

    (@simonpedge)

    Could you provide me with the link to the page so I can have a look?

    Thread Starter vikki28

    (@vikki28)

    Plugin Author simonpedge

    (@simonpedge)

    Hmmm, if you resize window the problem resolves – this type of issue is normally resolved by ticking the “DOMContentLoaded Event” checkbox – but you say you have tried this?

    Do you have a caching or optimizations plugin installed on the site?
    If so, then dry deactivating this plugin and then ticking the “DOMContentLoaded Event” checkbox.

    Thread Starter vikki28

    (@vikki28)

    No, I dont have any optimizations plugin Installed

    Plugin Author simonpedge

    (@simonpedge)

    Ok, I will have to log into your site to have a look to try find the issue.

    So contact me via email using the contact form at the bottom of this page:
    https://edgewebpages.com/
    and then provide me with your WordPress login details, and I’ll try login and have a look around today.

    Plugin Author simonpedge

    (@simonpedge)

    After being provided with a WP Dashboard login, I was able to resolve this issue as follows:

    It seems the Avada ‘Column Spacing’ left-right of the column was causing the issue – so what I did was edit the column (‘Design’ tab) and set the ‘Column Spacing’ to 0 (I did this for desktop, tablet and mobile views for this column).

    I’m making this topic as resolved.

Viewing 8 replies - 1 through 8 (of 8 total)

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