Slider Resolution Issues

  • Resolved lrufai700

    (@lrufai700)


    2 years, 2 months ago

    2 weeks after the host company suspended my account for renewal, I activated it. However, the slider resolution isn’t working, I can’t find my photo sliders, and the modules, add-ons, and import were not clickable, resulting in no display on the front end.

    • This topic was modified 2 years, 2 months ago by lrufai700.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Robert

    (@robertnextendweb)

    2 years, 2 months ago

    Hi @lrufai700

    Your site didn’t load for me at all, so I could not check the slider.

    Do you see any errors on the backend? Or everything seems to look normal visually, but nothing functions? In this case please open the developer console, and check the errors there:
    https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror
    Please send a link to a screenshot that shows these errors.

    If all is fine on the backend (so you can edit, save etc.), but it does not get displayed on the frontend, then the problem is most likely related to a cache/optimization plugin. If you have any, please disable it for the time being, and check again. (I see WP Super Cache on your site via URL sandbox page source view)

    If nothing shows up for our plugin on the backend, then I would first recommend deleting the plugin (this will not affect your sliders), and install it again, preferably through FTP:
    https://smartslider.helpscoutdocs.com/article/2012-destination-folder-already-exists#solution

    If you prefer, you can also contact us here, if you don’t want to share links here publicly:
    https://smartslider3.com/help/

    • This reply was modified 2 years, 2 months ago by Robert.
    Thread Starter lrufai700

    (@lrufai700)

    2 years, 2 months ago

    Thanks, Rebort for your quick response. On the back end, there is no error everything is good except the slider resolution that’s not responding. Attached is the link to the screenshot https://drive.google.com/file/d/1J3Qia9g2FAipFKzrsimptM3K3CvyqJ-S/view?usp=drive_link.

    Plugin Support Robert

    (@robertnextendweb)

    2 years, 2 months ago

    I think there might be a small misunderstanding here. So I looked through this a bit further, and on the homepage source I could not find any Smart Slider codes, so I believe you are having problems with Slider Revolution, just mistyped the topic title? Based on the screenshot you sent, it seems their slider cannot load because of those errors. So in this case I would rather advise you to contact them instead, and they should know why it doesn’t load, and help resolve it as well:
    https://www.sliderrevolution.com/help-center/

    If you see the same problem with Smart Slider 3, then please send a link to the page where you see it with our slider, and we’ll help resolve that.

Viewing 3 replies - 1 through 3 (of 3 total)

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