• Resolved jamesround86

    (@jamesround86)


    We’ve recently started using the Slider Revolution plugin on our site. It works fine, but after a couple of hours to one day, the slider disappears showing only a blank white space.

    This never occurs in the admin view, only for logged out users, and if the page cache for our home page is purged, the issue goes away. So it’s obviously related to cache settings/litespeed plugin.

    Ideally, we’d prefer not to exclude our home page from caching, although even including / or /$ in the Do Not Cache URIs area still seems to cache the homepage regardless, so we’ve not been able to do this either even temporarily. We’d like to be able to identify what settings are needed to change to ensure the slider displays correctly without having the exclude the entire page if possible.

    Any support you can offer or suggestions would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please check in browser developer tool , what requests it shows when that slider is gone ? I mean do you see any error message in dev tool ? like 403 error , 500 error or something

    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I’m going to mark this topic “Resolved”, due to lack of activity.

    If you still need help, please feel free to re-open it.

    When re-open it, please also change the topic status to “not solved”

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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