Hi @rand-hoppe. Thanks for using MetaSlider. We have a guide here to trouble-shooting slideshows: https://www.metaslider.com/docs/troubleshooting/
Please follow that guide through carefully.
Thanks, @stevejburge. I did my best with the guide, without success.
@rand-hoppe please post your answers to the 10 questions below. The more details you share the better:
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Oh darn it, I did all the work and responded to each of the points, but I guess I didn’t send and lost it all. Short story is that there was no resolution, nothing worked. Only the slider on our home page which the comms person adds and removes from regularly fails, we have others, and they are fine.
I engaged the developer of our site and they say “I created a copy of the slider and the preview isn’t working correctly. Previews of old slideshows work fine, showing the dots and animation. It seems if you add something new, things just break down.”
I’ll try to rollback later on and add something new, as our comms person has been doing since forever, and see if it’s broken there, too.
OK, thanks @rand-hoppe. It sounds like an issue with just one slideshow out of many? If so, that’s a big headstart in troubleshooting this. You can check to see what is different about that one slideshow.
@steveburge, I made another duplicate of the slideshow that is causing trouble, and it does not preview correctly.
I made a copy of one of the other, long unchanged slideshows. It previews fine, but when I add a slide to it the addition is not shown in the preview.
I will try other things and report back.
I turned on Debug mode. Squashed two bugs. Now I can’t see anything when choosing to Preview a MetaSlider .
Hi @rand-hoppe. Thanks for using MetaSlider. We’ve not heard from you in 10 days so are closing this ticket for now. Please feel free to follow up if this remains an issue.
