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  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter dreamstone

    (@dreamstone)

    Hi. Tried it all. Unfortunately no results. Disable/reactivate all plugins. Switched to native WP theme. Slider still not working. Are there other ways to determine issue?

    Plugin Support Milos

    (@miloss84)

    HI there

    Thanks for contacting us

    Upon inspecting the your site, I was not able to reproduce the issue with your slider.

    Please refer to this screencast ​I made to show you how it looks on my end.

    May I ask has this issue been resolved from your end as well or is there something I am missing?

    If you are still experiencing this issue, could you send us a short screencast, demonstrating this issue and how we can reproduce it on your site, this way we can have a better visual understanding and see if there is something I missed checking this from my end?

    Looking forward hearing from you,

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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