Slideshow does not work using Firefox

  • Resolved empowerweb

    (@empowerweb)


    5 years, 11 months ago

    Hi, I wanted to use a slideshow on this page and when I open using Firefox the slideshow doesn’t appear. It works in Chrome and Microsoft Edge but doesn’t work in Firefox.

    Liz

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    5 years, 11 months ago

    Hi there,

    Are you receiving any error messages? Is javascript enabled within Firefox?

    As a first step, let’s make sure JavaScript is active. Here are the instructions on checking:

    https://www.whatismybrowser.com/guides/how-to-enable-javascript/firefox

    Please follow the instructions and let me know what you find.

    Thanks!

    Thread Starter empowerweb

    (@empowerweb)

    5 years, 11 months ago

    Hi Darnell,
    Thanks for responding.
    There are no error messages, it is just greyed out where the image should appear for the slideshow.
    I have checked the settings for Firefox and javascript is enabled.

    Thanks
    Liz

    Plugin Support Fotis Stathopoulos

    (@fstat)

    5 years, 11 months ago

    Hi Liz,

    Please switch to the default WordPress theme (Twenty Twenty). I want to see if this is a conflict with your current theme and the Jetpack Slideshow block.

    Thread Starter empowerweb

    (@empowerweb)

    5 years, 11 months ago

    Hi Fotis,
    I used the live demo as i didn’t want to change the theme. The same thing happened, it worked ok in Chrome but didn’t work in Firefox.
    Thanks for your help. I think I will ditch the slideshow idea.

    Liz

    Thread Starter empowerweb

    (@empowerweb)

    5 years, 11 months ago

    Hi, just wanted to let you know this has been sorted. When I used the slideshow block within the grid block the slideshow didn’t appear in Firefox. So i converted the grid block into columns and it is now working in Firefox.
    Thanks
    Liz

    Plugin Support Fotis Stathopoulos

    (@fstat)

    5 years, 11 months ago

    Thank you for letting me know!

Viewing 6 replies - 1 through 6 (of 6 total)

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