Hello @mdknight,
Thank you for explaining!
It might be an issue caused by a plugin or your theme.
I recommend installing this plugin: https://ww.wp.xz.cn/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.
Go to its troubleshoot mode and only activate Strong Testimonials and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.
Please let me know how it goes and what you find!
All the best,
Beatrice.
Hi Beatrice,
I have added that plugin and activated strong testimonials and the Twenty Twenty-One them and the testimonials don’t play on the page. I will dig through the hosting error logs to see if there are any clues there.
Michael
Hello @mdknight,
Please go to your WP dashboard > Testimonials > Settings > Compatibility > Load Event > Window Load > Save changes.
Warmly,
Beatrice.
Hi Beatrice,
I have already tried that as well, still no change.
Hello @mdknight,
Can you please send us a list of the theme and plugins you use?
We tested it on our end and everything works properly. We need to investigate further.
Warmly,
Beatrice.
System:
Operating System: Linux
Software: LiteSpeed
MySQL version: MariaDB Server v10.3.32
PHP: 7.4.27
Wordpress 5.8.3
Theme: Astra 3.7.6
Plugins
Akismet Anti-Spam – 4.2.1
Elementor – 3.5.3
Essential Addons for Elementor – 5.0.1
Google Analytics for WordPress by MonsterInsights – 8.3.0
Health Check & Troubleshooting – 1.4.5
Jetpack – 10.5
Ninja Forms – 3.6.7
Really Simple SSL – 5.2.2
Social Icons Widget & Block by WPZOOM – 4.2.4
Starter Templates – 3.0.25
Strong Testimonials – 2.51.6
UpdraftPlus – Backup/Restore – 1.22.1
Use Any Font – 6.2
WooCommerce – 6.1.0
Wordfence Security – 7.5.7
Yoast SEO – 17.9
Hello @mdknight,
Thank you for the list!
We tested it on our end with the plugins and the theme you have and everything is displayed properly. Can you please try to add the slider on another page? It should work on another page because on the one you have something that is causing trouble to the scripts so the issue is not coming from our plugin.
Warmly,
Beatrice.
Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
