I want to report a similar issue with my photo gallery. When I click on each photo to open a lightbox I only get a throbber and the image doesn’t open. I just updated the plugin to version 1.5.23, but the issue is still there. I have read some open topics and got suggestion to clear cache, but don’t know how to do it.
Can you please advise?
Thank you,
Avalon
Hi,
We are sorry for the inconvenience you have faced.
We are kindly asking you to navigate to Photo Gallery / Settings / General / Developer Mode and select Yes option.
Thank you!
Have a nice day!
Dear kimabaghdasaryan,
I have followed your instructions, but the issue is not solved. When I click on the image I still get a throbber and even if I wait the lightbox doesn’t open.
Also got a new update alert this morning, and now I have 1.5.24 version.
Any suggestions?
Thank you! Have a nice day!
Hi,
Please update the plugin to the latest version (1.5.25) and check whether the issue persists. If the issue is there, please send the link to the page where this issue can be seen?
Thank you in advance!
Have a nice day!
Updated to the latest version (1.5.25), but the issue is still there. Please, check out this page http://www.avalonwaterways.eu/77-2/ (you can access it also navigating through the top menu > gallery)
You must login to access it; you can use the following credentials, that will be valid for 2 days.
user: Subscriber
pwd: test@12
Hi,
Please note that you have a Javascript error on your page which seems because of description. Please check the following record.
Could you please write a description which you have written? Probably the issue is because of the first description.
Thank you!
Have a nice day!
Dear kimabaghdasaryan,
I have emptied the description field from that specific gallery and it worked out perfectly! Now the lightbox is working! I misunderstood the purpose of the description field and used it to write some information about the pictures location on my pc.
Thank you for advising!
Have a nice day!
Dear kimabaghdasaryan,
I hope you are doing well!
I am writing because I am experiencing the same above problem with the pictures gallery
on my website. I checked the description field and it seems not to be the issue here.
Can you please advise? Thank you in advance for your support! The error I get is the following:
VM1230:1 Uncaught SyntaxError: missing ) after argument list
at eval (<anonymous>)
at jquery.js?ver=1.12.4-wp:2
at Function.globalEval (jquery.js?ver=1.12.4-wp:2)
at Ga (jquery.js?ver=1.12.4-wp:3)
at a.fn.init.append (jquery.js?ver=1.12.4-wp:3)
at a.fn.init.n.fn.<computed> [as appendTo] (jquery.js?ver=1.12.4-wp:3)
at Object.success (bwg_gallery_box.js?ver=1.5.35:674)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
at x (jquery.js?ver=1.12.4-wp:4)
(anonymous) @ jquery.js?ver=1.12.4-wp:2
globalEval @ jquery.js?ver=1.12.4-wp:2
Ga @ jquery.js?ver=1.12.4-wp:3
append @ jquery.js?ver=1.12.4-wp:3
n.fn.<computed> @ jquery.js?ver=1.12.4-wp:3
success @ bwg_gallery_box.js?ver=1.5.35:674
i @ jquery.js?ver=1.12.4-wp:2
fireWith @ jquery.js?ver=1.12.4-wp:2
x @ jquery.js?ver=1.12.4-wp:4
c @ jquery.js?ver=1.12.4-wp:4
XMLHttpRequest.send (async)
send @ jquery.js?ver=1.12.4-wp:4
ajax @ jquery.js?ver=1.12.4-wp:4
spider_createpopup @ bwg_gallery_box.js?ver=1.5.35:661
bwg_gallery_box @ bwg_gallery_box.js?ver=1.5.35:1110
(anonymous) @ bwg_frontend.js?ver=1.5.35:1412
dispatch @ jquery.js?ver=1.12.4-wp:3
r.handle @ jquery.js?ver=1.12.4-wp:3
bwg_gallery_box.js?ver=1.5.35:779 Uncaught ReferenceError: gallery_box_data is not defined
at spider_destroypopup (bwg_gallery_box.js?ver=1.5.35:779)
at HTMLDivElement.onclick ((index):173)
