• Resolved illan1

    (@illan1)


    Hello the pluging is slowing a lot the checkout.

    The time without pluging is 7 sec for checkout and with your pluging is about 30sec which is not possible…

    Could you please provide assistance on how to solve that since I’am forced to use your pluging for different reason .

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @illan1,

    I agree with you that something is happening if processing an order is taking longer than 30 sec.

    Could you send us a screenshot of your System Configuration and Write Permissions, that you’ll find below WooCommerce > PDF Invoices > Status tab?

    72b17dd9640aecf8fe09efeab274a6af.png
    A reference screenshot of the System Configuration and Write Permissions areas.

    Thread Starter illan1

    (@illan1)

    Hello yes this is the screenshot .Thank you

    Plugin Contributor Yordan Soares

    (@yordansoares)

    I wonder if this is related with the PDF attachment process. Are you attaching the PDF invoice just right after the order is placed?

    Thread Starter illan1

    (@illan1)

    the the tab invoice I only activated “activate checkbox” how to disable the attachement of PDF Invoice right after order is placed ?

    Plugin Contributor Yordan Soares

    (@yordansoares)

    We attach the invoices in the WooCommerce email notifications based on the order status. If you don’t have any option selected under WooCommerce > PDF Invoices > Documents > Invoice > Attach to, then the invoice won’t be created/attached.

    You could check if you have any option selected there, if so, uncheck all the options, save the settings and try placing a test order, to measure the time the order placing takes.

    If the order is placed faster, maybe your server have low resources, what would explain the fact of the slow performance of your site while processing the PDF generation. In such case, my recommendation is to contact your hosting provider, explaining the case, so they can help you further with this subject.

    Thread Starter illan1

    (@illan1)

    All the option are disable under this tab I already tried.

    The spec of the server i’am using are more than good for generating a pdf.

    Do you have other option ?

    Regards

    Plugin Contributor Yordan Soares

    (@yordansoares)

    If you’re sure this is not something related with resources availability, I would recommend creating a staging site, disabling all the plugins, except WooCommerce and our plugin, and place an order to check if the same behavior happens. If the PDF is created faster, then start enabling one plugin at a time, repeating the test on every plugin activation, to try to determine which is the one that is slowing down the order placement process.

    Thread Starter illan1

    (@illan1)

    I tried and the only pluging slowing the checkout is yours .

    Regards

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Could you please confirm that you ran the tests only having WooCommerce and our plugin? If you run the tests having other plugins activated, you won’t see an accurate result.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @illan1,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

Viewing 10 replies - 1 through 10 (of 10 total)

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