slow checkout process

  • Resolved murli0074u

    (@murli0074u)


    3 years, 11 months ago

    Hello there,

    the buy-process (after klick on buy button) requires 15 seconds (loading time). without your plugin 3 seconds.

    we need it for just one text input field

    Wordpress 6.0
    Avada 7.7.1 Theme
    latest version of flexible checkout fields plugin

    best regards

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    3 years, 11 months ago

    Hello @murli0074u

    Please send a screenshot of this field settings.
    I can see that the form contains date field from another plugin. Please check if disabling this plugin for a while will solve the problem.

    Thread Starter murli0074u

    (@murli0074u)

    3 years, 11 months ago

    Thank you for your response. here a screenshot of the settings:
    https://postimg.cc/FYH3XNb1

    I tried to deactivate ALL Plugins except flexible checkout fields and the theme and it’s still for 15 seconds

    best regards

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    3 years, 11 months ago

    Hello @murli0074u

    Please see if changing the validation to Default (instead of None) in the Advanced tab helps.
    I can see that the form is splitted into three stages. This can also affect the operation of our plugin. Please check if this split can be turned off and check the loading again.

    Thread Starter murli0074u

    (@murli0074u)

    3 years, 11 months ago

    Hello,

    Thank you again. There is still no difference. I tried the “none” validation because of this long loading time. switching back to default and “one page checkout” make no difference to the loading time

    best regards

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    3 years, 11 months ago

    Hello @murli0074u

    We need to take a closer look at it. Please contact us using this form (use Pre-sale Question).
    wpdesk.net/get-support/

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    3 years, 11 months ago

    We were unable to resolve this issue due to a conflict with another plugin.
    I am closing the thread here.

Viewing 6 replies - 1 through 6 (of 6 total)

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