Slow Frontend

Alright, processing an order on the localhost with payment method, ‘Cash on Delivery’ taking around 5-seconds and ‘Stripe’ taking 7-seconds (although, the order doesn’t ‘Complete’ and is stuck on ‘Payment Pending’, due to being a localhost site). Still a little slow but, wayyyy better than the 30+ seconds I had on the GoDaddy host.

I will be getting in touch with GoDaddy tomorrow.

@tneville I’m back!

I’ve been in contact with GoDaddy. I ended up paying for their Premium WordPress Support team to have a look. They cloned my site and placed it on a higher-tier hosting plan. The checkout time went from 30+ seconds to 4-5 seconds. Much more reasonable.

The hosting plan is £995.00 per year (bit of a kick in the teeth for just fixing a slow checkout). This new plan also has 120GB of storage. Selling digital goods (video and visual effect assets etc) comes with large downloadable product file sizes so, I will have to look at hosting the files elsewhere. I do have a Dropbox subscription with 3TB of storage which is plenty – it’s just whether WooCommerce lets you link files from Dropbox without it actually sending you to Dropbox.com to download.

GoDaddy actually hasn’t told me what the issue is – they just told me to upgrade my plan. I submitted tickets with and rang WooCommerce and Stripe but, still haven’t heard from them regarding the issue.

Best, /JJ

• This reply was modified 5 years, 1 month ago by jamesjohnsonw.

Thanks @tneville – much appreciated!

Yeah, it’s part of their ‘Businesses Hosting Plan’. I’m continuing to push for a solution. I have support tickets open with GoDaddy, WordPress, WooCommerce, Stripe, and my theme developers. I’m still waiting for GoDaddy to tell me what the actual issue is.

After being on the phone with Stripe for hours (going through, “have you cleared your cache?” “have you tried a different browser?”), they’ve finally agreed to forward me on to their developer team. I will be hearing from them within 24-48 hours. Hopefully, they will be able to shed some light on this issue.

It seems ridiculous to me that the whole website functions perfectly apart from that cart/payment confirmation and, the only fix at the moment is to pay for a high-tier, expensive hosting plan!

I’ll definitely check out Digital Ocean Spaces (thank you!!) and, keep this thread updated.

Best, /JJ

• This reply was modified 5 years, 1 month ago by jamesjohnsonw.

@tneville some more news!

GoDaddy asked me to pay another fee to open a new ticket so they could initiate a ‘Performance Report’. I refused this and said I would update the current support ticket when I was ready.

Before I did, I completely reset my GoDaddy hosting plan, wiping everything. I then downgraded the PHP version from 7.4 to 7.3. I imported my website on a fresh install of WordPress, I then deactivated the WP All-in-one Migration plugin (which was what I used to export and import my site) – I also removed every single image in the media library.

My checkout speed is now 4 seconds. Now, I’m unsure whether clearing my media library (I was using 5 images total and there was only 1 image that was being downsized/optimized according to a GTMetrix report) or deactivating the migration plugin did anything. The only other difference is it’s running on a fresh server and WordPress install with PHP version 7.3.

I will be contacting GoDaddy tomorrow once I’ve done some more tests to challenge their support team’s solution of upgrading to an expensive plan.

Best, /JJ

Thanks for your help and suggestions @tneville

I will mark this ticket as closed.

If anyone stumbles across a similar issue. Make sure your site images are optimised (small file sizes), reset your hosting plan, and try PHP version 7.3.

Thanks!