Slow support

  • cyclingteams

    (@cyclingteams)


    4 years ago

    [initial]
    Works well, but support on the Premium forum is very slow. After four days my post still needs to be moderated 🤨

    I might sound impatient here, but if you take my money, you also better provide support as it should.
    [/initial]

    [updated]
    Classic case of misunderstanding as to why my forum post wasn’t moderated yet. Solved now.
    [/updated]

    • This topic was modified 4 years ago by cyclingteams. Reason: quick reply here, and some misunderstanding
    • This topic was modified 4 years ago by cyclingteams.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Richard Webster

    (@rwebster85)

    4 years ago

    Hi mate, I tend not to respond to new feature requests until I look at feasibility 🙂

    Bug reports and support for existing features are investigated as a priority.

    Thread Starter cyclingteams

    (@cyclingteams)

    4 years ago

    Richard, ah OK i was wondering why my post on “Free Downloads WooCommerce Pro” was still in moderation. Would have been nice to drop me a line, as now I thought nobody was looking at it.

    Plugin Author Richard Webster

    (@rwebster85)

    4 years ago

    Yea I read it and thought “That sounds doable, I’ll look into that one” but I should have at least replied with that on the forum 🙂

    Thread Starter cyclingteams

    (@cyclingteams)

    4 years ago

    OK thanks for the explanation, just a case of digital misunderstanding then 😀

    As such I’ve adjusted the star rating. Would be nice to have this feature somewhere in the future, as I really not eager to give multiple people access to the backend 😉

Viewing 4 replies - 1 through 4 (of 4 total)

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