Hi @casetta,
First, let’s check if there is a conflict with your theme and one of your plugins. Please deactivate your plugins one by one and switch to a default theme temporarily. If the issue might continue with only having the Awesome Support plugin on, please send us the error messages complete so that we can check.
Thanks.
Hi,
thanks for your help.
Yes, I can test without other plugins, but What I want to point out is that the table is not really in the database. The sm_sessions table does not exist in my DB.
Best regards
HI @casetta,
There might be something in your system settings that prevent the plugin to create the table. What were the test results while deactivating the other plugins (this might help to see if there is a plugin that prevents the creation of that table)?
If the issue continues, I will send the gathered data to the developers for further investigation.
Regards.
Hi,
I installed Awesome support in a test site and copy the table missing in my real site.
Now, It seams to work fine.
Thanks, Best regards
Hi @casetta,
Thanks so much for letting us know that you fixed the issue and the way you did to solve it. I will mark this topic as solved, but if you have any questions, please let me know.
Regards.
