Smart Manager Slow/Crashing

  • Resolved jo145

    (@jo145)


    9 months ago

    I am using the Lite version for now. Smart Manager will return results once but then afterwards works very slowly or crashes.

    I have restricted the view to 20 and deleted all columns apart from 1. Same result.

    There are 10,000 orders in the last 12 months. The rest have been purged.

    Please advise.

Viewing 1 replies (of 1 total)
  • storeapps-support

    (@storeappsorg)

    9 months ago

    @jo145

    Sorry for the inconvenience caused.

    Could you please provide a bit more detail on what exactly stops working or crashes? For example, is the dashboard not loading properly?

    Also, looking at the nature of the issue, we’ll need to isolate what’s really causing this problem. Here’s something that will help:

    • Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
    • Install the free plugin Health Check & Troubleshooting
    • on your site – this plugin is developed by the ww.wp.xz.cn team and is pretty good at diagnosing problems in such situations.
    • Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
    • Here’s a nice article that explains this process.
    • If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem

    Do try the above steps and let us know your views.

Viewing 1 replies (of 1 total)

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