Smartphone

  • Resolved diederikdm

    (@diederikdm)


    10 months ago

    When I launch the app on my smartphone after clicking the button, I only see the cross to close it. The rest of the donation page is hidden.
    It seems like the layout is too large for my smartphone.

    Can anyone give me a tip on this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    10 months ago

    Hello @diederikdm,

    Glad you reached out, happy to help. When I access your donation link here https://sosgaza.be/sos-gaza/, I see the same behavior on a laptop screen as well even when I go to access the donation form directly here https://sosgaza.be/donations/sos-gaza-donatie-formulier/ There is a jQuery console error in the browse. Here is a link to a screenshot: https://loom.com/i/40320b7b082441c6b09bb5935b41e3e1

    For the next step, I would suggest to install the Health Check plugin here:
    https://ww.wp.xz.cn/plugins/health-check/

    It basically allows you to test your site by deactivating all plugins at once when you’re in “Troubleshooting” mode, which would normally affect the frontend of your website. I would suggest to start with activating only the GiveWP plugin, and see if you experience the same behavior and console error. If not, then you can enable a few plugins at a time to see which one causes the conflict.

    Let us know how things go! 🙂

    Thread Starter diederikdm

    (@diederikdm)

    10 months ago

    Thank you for your answer and thanks for the tip!

    I’ve disabled all plugins and changed the theme on a test site, but the problem persists on mobile.

    Kind regards

    Plugin Support Ginger Coolidge

    (@gscoolidge)

    9 months, 4 weeks ago

    Thanks for the update!

    There still seems to be something conflicting as it won’t display even on the dedicated donation form page https://sosgaza.be/donations/sos-gaza-donatie-formulier/. It begins to display, then stops. I’m also still seeing a new jquery error in the browser console:

    https://loom.com/i/78f6981b76f84fc3801ca74066ea1533

    Can you deactivate all plugins, switch to a basic theme, and leave the test site in that state please? After that, if that jquery error still remains and the form won’t display on a mobile device, please let us know so we can test as well.

    Best regards,

    Plugin Support Ginger Coolidge

    (@gscoolidge)

    9 months, 3 weeks ago

    Hello @diederikdm

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can reply right here, and I’ll be happy to hop back in.

    Have a great day! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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