Smartphone view is broken

  • Resolved jaydenreeves

    (@jaydenreeves)


    10 months, 2 weeks ago

    Hello.
    The homepage has not been functioning properly in mobile view (smartphone) for quite some time. We utilize various builders to customize it according to our preferences, and I have disabled every plugin to determine which one might be causing the display error.

    That didn’t help. It is NOT due to the plugins. So it must be the theme itself?
    The desktop view and tablet view work perfectly – only the view via smartphone is shifted and faulty.

    Have a look, pls:
    https://www.wir-schreiben-queer.de/wp-content/uploads/2025/07/1000003490.jpg

    What should I do?
    Thx and regards,
    Jay

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Amrit Kumar Shrestha

    (@shresthauzwal)

    10 months, 2 weeks ago

    Hi @jaydenreeves,

    We’ve investigated the issue and found that all the problems are coming from the Blockspare plugin. We can confirm that the issue is not related to the theme’s design. If you check the header and footer layout provided by the theme, everything is displaying correctly. The mobile design issue appears to be caused by the Blockspare blocks, which are not adjusting properly for mobile responsiveness.

    We recommend reaching out to the Blockspare team for help with fixing the responsive issue. Also, we noticed that your site uses many Gutenberg blocks along with more than one page builder plugin. To avoid future conflicts, we suggest keeping the setup as minimal as possible.

    Best regards!

    Thread Starter jaydenreeves

    (@jaydenreeves)

    10 months, 2 weeks ago

    Thx for the quick response. That’s helpful. I’ll contact the other team then. 🙂

    Best regards, Jay

    Amrit Kumar Shrestha

    (@shresthauzwal)

    10 months, 1 week ago

    Hi @jaydenreeves,

    Thank you for writing back.

    Since the issue is not related to the theme and only the topic creator has the ability to close the topic, could you please mark this as resolved from your end?

    Best regards!

    Thread Starter jaydenreeves

    (@jaydenreeves)

    10 months, 1 week ago

    Yes!

Viewing 4 replies - 1 through 4 (of 4 total)

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