SmartSTMP shows google

  • Resolved njjobmarketrob

    (@njjobmarketrob)


    2 months, 4 weeks ago

    SmartSMTP keeps saying we are using Google for mail delivery. We have cleared cache, etc. We are not using Google. We are using Microsoft.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    2 months, 3 weeks ago

    Hi @njjobmarketrob,

    It seems that a regular password is being used. Since your account has two-factor authentication (2FA) enabled, you need to use an app password instead.

    What is an App Password?
    An app password is a special, automatically generated password that allows apps or services that don’t support 2FA to access your account. It ensures your account stays secure even when 2FA is required.

    How to create an App Password:

    1. Go to myaccount.microsoft.com
    2. Navigate to Security Info
    3. Click Add Method and choose App Password
    4. Follow the instructions to generate a new password

    Use this app password in place of your regular password for the app or service. This will bypass the 2FA requirement safely.

    Best Regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    2 months, 2 weeks ago

    Hi @njjobmarketrob,

    Since we haven’t heard back from you, we’ll close this topic for now as we believe the issue has been resolved.

    If you still need any help or would like to share an update, please feel free to reopen the topic at any time. We’ll be glad to assist you. 😊

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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