SMPT PROBLEM

  • Resolved apocann

    (@apocann)


    1 year ago

    I am making a real estate site and there are forms to contact us in the real estate ads, I need to install smpt for the installation of that place and I get an error and I cannot fix it, I contacted the hosting provider and asked, your password entered is wrong, I tried with the password of my account and application passwords, how can I solve this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter apocann

    (@apocann)

    1 year ago

    error message:

    Attention! The last email your site tried to send failed.

    Email Source: Houzez
    Mailer Other SMTP
    SMTP Error: Failed to authenticate.

    Plugin Support Shawon Chowdhury

    (@shawon001)

    12 months ago

    Hi @apocann ,

    Thanks for reaching out.

    The error: “SMTP Error: Failed to authenticate.” means there are some issues authenticating to your SMTP host, please test your configuration with this tool to isolate any issue related to your web server.

    Please make sure you double check the info provided by your SMTP Host:
    Please double check the info provided by Cloudfare to set up the “Other SMTP” option:

    • SMTP Host: The outgoing server listed in your email provider’s SMTP settings.
    • Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none).
    • SMTP Port: The port your provider uses for SMTP connections.
    • Authentication: Turns authentication on or off. Most providers require it to be on.
    • SMTP Username: Your email address.
    • SMTP Password: You may need to generate an app password for your account depending on the host.

      Please note that the Other SMTP mailer does not use a dedicated API, which can lead to potential errors based on your website hosting settings. In cases where ongoing issues arise while using the Other SMTP mailer, we generally recommend switching to a transactional mailer option.

      Transactional Mailers

      Transactional email service providers such as our #1 recommended mailer, SendLayer, are perfect for sending emails from your WordPress site. If it’s contact form notifications or e-commerce emails, they will deliver them quickly and reliably. 

      Brevo (formerly Sendinblue), SMTP.com, SendGrid, and Mailgun are also transactional email service providers if you’d like to consider your options.

      Transactional mailers also allow you to send emails with custom ‘From Email‘ specific to your domain (examples: [email protected], [email protected]).

      Google & Outlook Mailers

      If you already have a paid plan for Google Workspace (formerly G Suite) or Outlook, I’d recommend using these mailers to send emails.

      Also, you can check our OneClick Mailer option for both Google and Microsoft 365 / Outlook which allows you to set up the mailer by just logging into your respective account.
      If you’d like to check out more details on the mailers mentioned above or any others you may be interested in, you can see our complete guide here.

      I hope this helps. Thanks 🙂
Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘SMPT PROBLEM’ is closed to new replies.