SMTP Error: Could not authenticate

  • Resolved pe6ev69

    (@pe6ev69)


    2 years, 1 month ago

    I am testing my form and got the error:

    SMTP Error: Could not authenticate.

    Seems the captcha sign is too right and cannot be clicked.
    Assistance will be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    2 years, 1 month ago

    Hi @pe6ev69,

    Thanks for reaching out to us and we’re sorry to hear that you are experiencing issues with the Other SMTP mailer.

    The error you’re seeing indicates that the connection can’t be made because the server you’re trying to reach can’t authenticate the connection. One reason this can happen is if the credentials you’re using are incorrect. Double-check with your SMTP provider to make sure you’re using the correct credentials.

    Additionally, you may also want to check with your host to make sure they allow SMTP connections to be made with PHP. In some cases, the host will block PHP from being able to make SMTP connections. In those cases, you would need to use a mailer to connect to a service such as SendLayer, Brevo, etc.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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