SMTP Not Working

  • mohobook

    (@mohobook)


    2 days, 15 hours ago

    There are so many things I love about this plugin, thank you

    Unfortunately, the most important module is failing for me, the SMTP module

    I have performed various tests to confirm this (i.e. blocked execution of wp_mail, competing products, etc.)

    The test email, bundled in the module, works fine but no email from WordPress or WooCommerce gets sent, and there’s no log to indicate why

    Can you suggest troubleshooting steps to dig a little deeper, and possibly test on your side to determine what’s going wrong

Viewing 2 replies - 1 through 2 (of 2 total)
  • tdrayson

    (@tdrayson)

    2 days, 2 hours ago

    Hey, thanks for the kind words about the plugin. Sorry to hear you’re having issues with the SMTP module.

    Are you able to tell me a bit more about your setup? Are you using standard IMAP account, an email sending service? Is it all emails or certain emails?

    Thread Starter mohobook

    (@mohobook)

    1 day, 23 hours ago

    Yes, happy to elaborate

    1. I created a code snippet to prevent mail from using the native wp_mail routine
    2. I created an email address at my host, for the same domain, specifically for SMTP use
    3. I tested various features on the site that trigger mail, nothing was sent, which is expected without wp_mail available
    4. I enabled WP Extended SMTP module
    5. I tested the website again (forgot password, contact form, woocommerce, etc.) and still no mail
    6. I disabled WP Extended SMTP module
    7. I installed a competing product, mail started flowing
    8. I disabled that product, installed a second competing product, mail continued to flow
    9. I disabled the second product, and enabled WP Extended SMTP module
    10. Mail completely stopped working
Viewing 2 replies - 1 through 2 (of 2 total)

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