Smush doesn’t work anymore

  • Resolved erwin_m

    (@erwin_m)


    1 week, 1 day ago

    Hi,

    On my site I have the pro version of smush. After installing it, it did work great. Because the user of the site had uploaded photo’s direct from his camera, I’ve decited to use Large Image Resizing set at 1500px. To use this settings I have clicked the button to rescan all images. After that it starts scanning, but there’s no image smushed. It ends with an error.

    Does anyone knows this problem?

    Best regards Erwin

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    1 week ago

    Hi @erwin_m

    I hope you are doing well and sorry to hear you are having this issue.

    Since you have the Pro version, please reach us at https://wpmudev.com/hub2/support and our live chat team will take a closer look at your problem.

    Best Regards
    Patrick Freitas

    Thread Starter erwin_m

    (@erwin_m)

    1 week ago

    Hi Patrick,

    Thanks for your quick reply. As said, I’ve purchased smush and in my dashboard it says pro, but on your website, logged in, I don’t seem to have a pro membership. Can you help me out with this?

    Regards,
    Erwin

    Thread Starter erwin_m

    (@erwin_m)

    1 week ago

    Hi,

    Found out that I was logged in with another account, now I can use the support!

    Regards,
    Erwin

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 days, 11 hours ago

    Hi @erwin_m

    Since you are using our premium version, you can follow up on our website.

    I’m closing this thread as we can’t provide support for premium members in here.

    Best Regards,
    Amin

Viewing 4 replies - 1 through 4 (of 4 total)

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