smush plugin issue

  • Resolved ajit9639

    (@ajit9639)


    2 years ago

    Hello Dev Team,
    I’m using smush plugin in one of my website, i can notice one issue that is for multiple browser the image get disappeared

    1. Firefox screen capture of  https://app.screencast.com/6FZoh9CGFakbT
    2. Crome screen capture of https://app.screencast.com/z8m4XGUel5S6w

      my current version is WordPress 6.4.4 & my smush version is Version 3.16.4

      when I’m deactivating my smush plugin everything is working fine can you please let me know the actual reason which is causing this issue.

      The page I need help with: [log in to see the link]

    Viewing 4 replies - 1 through 4 (of 4 total)
    • Plugin Support Patrick – WPMU DEV Support

      (@wpmudevsupport12)

      2 years ago

      Hi @ajit9639

      I hope you are doing well.

      Could you please check if the Smush > Lazy Load > Native Lazy Load option makes any difference in this issue?

      Best Regards
      Patrick Freitas

      diego

      (@diegoxespinosa)

      2 years ago

      Hello,

      Since the latest update when we do a file upload on the site we received this error message:

      Failed to open stream: Permission denied in /var/www/wordpress/wp-content/plugins/wp-smushit/core/class-file-system.php on line 17

      Please advise

      Plugin Support Jair – WPMU DEV Support

      (@wpmudevsupport15)

      2 years ago

      Hi @diegoxespinosa,

      I hope you are doing well today!

      The error message you are encountering indicates a corrupt installation/update of the plugin or the permissions issue on the server where your WordPress site is hosted. I suggest to remove the plugin completely and install from scratch. It is better if you can download it to your local storage and install using WordPress Dashboard->Plugins->Add New Plugin->Upload Plugin

      Kind regards,
      Zafer

      Plugin Support Nithin – WPMU DEV Support

      (@wpmudevsupport11)

      1 year, 11 months ago

      Hi @ajit9639,

      Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries.

      Best Regards
      Nithin

    Viewing 4 replies - 1 through 4 (of 4 total)

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