Hello @ericbr13,
I’m sure that the zips are correct because I DID reach out to verify. I’d really love your help in solving this problem!
It could be that the postal code isn’t matching the one in the customer’s billing address.
Either way, I will recommend switching to test mode temporarily and test purchasing something using these test cards.
If you still get failed transactions with test cards, then please open a ticket about this from WooCommerce.com > MY profile > Support so we can take a better look.
Cheers!
I was having the same issue and found that people were putting in the extended zip code (9 digits – 5 digits plus the extra 4) rather than just the basic five digits. In the field description I made a note for people to only enter their 5-digit zip code. That seemed to fix the problem.
There could still be the issue though that what the customer is entering could be different than what the bank has on file so they should still confirm it with them.
Hi @emilydesigns
Thanks for sharing your solution with the community! 🙂
Hi @ericbr13
If you could please try @emilydesigns solution and see if this resolves the issue on your end?
@xue28 hey, I don’t think this is the fix. What IS a fix (I think) is to just swap from a Stripe Express Account to a Stripe Standard Account and then just change the settings. Stripe Express accounts have limited settings (aka none) and so we can’t change this, and BY DEFAULT, you get a stripe express account when you sign up for woocommerce payments, which is practically forced.
I have seen threads where WooCommerce/Wordpress support has to manually change this FOR you; however, after submitting a ticket 6 days ago and another ticket yesterday, I still have not heard anything back!
This is extremely frustrating as you guys promise to respond within 24 hours. And your “happiness engineers” are not making me too happy :/
Please help – I’d really appreciate it.
Hello @ericbr13,
I’m sorry to hear this, in your first message I can see the problem is related to the customer’s billing address. Could you please elaborate more on what you’re trying to change?
Also, if you already have opened a ticket via WooCommerce.com then please share with us the ticket link so we can track it and understand why there was such a delay in response.
Look forward to hearing back from you.
same issue here. Canadian customers are validated all the way to the zip check, it fails and I get pending orders.. I really don’t want to lose these new customers so hopfully ya’ll are working on this.. like yesterday..
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This reply was modified 3 years ago by
konigmedia.
Hi @konigmedia
Thanks for reaching out!
I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?
Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.
If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.
We’ll be more than happy to help there 🙂
