Some bugs

  • greatwp4all

    (@greatwp4all)


    9 years, 9 months ago

    1:- it is not compatible with woocommerce customers. suppose a customer is logged in, then support page works same as for guest. it should hide name, email and Google reCAPTCHA on ticket creation form.

    2:- suppose a woocommerce customer is logged in and he/she created a new ticket. it do not display in their account to reply on front end. instead it works like he/she is a guest user.
    so woocommerce customers can’t reply on front end. because they do not see list of created ticket.

    3:- When we submit ticket on front end, it do not display loading icon after submit button pressed. (We are using Firefox browser)

    NOTE: Front end works only if you are logged in with admin details.

    As your plugin name and description, these are core features.

    https://ww.wp.xz.cn/plugins/wp-support-plus-responsive-ticket-system/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter greatwp4all

    (@greatwp4all)

    9 years, 9 months ago

    I have given 5 stars but please help to resolve above issues.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    9 years, 9 months ago

    Hi there,

    Looks like your customer can not access support functionality. This indicate that your restriction setting is missing as admin can access it.

    Please go to Support Plus > Settings > Role Management and click ‘All’ for Front-End Restriction, all of above issues will be fixed.

    If not, we’ll have to check this on your site. Please create support ticket on plugin site with admin login details given.

    Thread Starter greatwp4all

    (@greatwp4all)

    9 years, 9 months ago

    it is already selected ‘ALL’.

Viewing 3 replies - 1 through 3 (of 3 total)

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