Hi @daniloz30
We are happy to help.
What lightbox Effect are you currently using? (you can check that on your Gallery settings).
“Simplelightbox” should be able to show all the photos of an existing gallery.
Can you please check if the current version of our plugin is correct? (NextGen Gallery Version 3.2.10).
About the second issue
Our Pro Gallery displays might help you to show landscape and portrait photos in the same gallery.
Since you mentioned thumbnails I guess is our Basic Thumbnail display view. In that particular case, if you have a landscape or portrait photos they will use the same cropping for both
The cropping it’s defined at “Customize display Settings” > “Override thumbnail settings”.
An alternative will be to adjust the cropping for each thumbnail.
You can check more information here:
https://www.imagely.com/thumbnails-cropped-your-way/
Hey @gabyimagely thank you for your fast reply!
I switched from Fancybox to Simplelightbox now, but the issue with the “pagination” still persists.
I can only cicle through 9 pictures, then I have to close the gallery and click on the next page. Isn’t there a way to scroll through all pictures of a gallery within the Lightbox?
The thumbnail settings were correct, however, the issue persisted with the weird cropping. I just deleted the picture that was causing the problem and now all thumbnails seem to look right.
In case this clarifies a bit – here’s the link of the website I am having problems with: https://corneliaschwenner.de/fotogalerie/natur-und-landschaft/
Hi @daniloz30
Thank you so much for sharing that link; we can see the behavior in your end. Nevertheless, it’s working correctly on my live testing site.
Let’s review your current environment information.
Go to Gallery > Overview > Site details
Copy and paste the information you find there.
Please, if possible share with us the current
Hey @gabyimagely, thank you for your help!
I am using the german version, so I hope this helps.
SITE DETAILS
When contacting support, consider copying and pasting this information in your support request. It helps us troubleshoot more quickly.
Server- Einstellungen
Betriebssystem : Linux (64 Bit)
Server : Apache
Speicherverbrauch : 16.53 MByte
MySQL Version : 5.6.44
SQL Modus : NO_ENGINE_SUBSTITUTION
PHP Version : 7.2.19
PHP Safe Mode : Aus
PHP Allow URL fopen : An
PHP Memory Limit : 256
PHP Max Upload Größe : 8M
PHP Max Post Größe : 8M
PCRE Backtracking Limit : 4194304
PHP Max Script Execute Time : 60s
PHP Exif Modul : Ja (V7.2.)
PHP IPTC Modul : Ja
PHP XML Modul : Ja
Grafik-Bibliothek
GD Version : bundled (2.1.0 compatible)
FreeType Support : Ja
FreeType Linkage : with freetype
GIF Read Support : Ja
GIF Create Support : Ja
JPEG Support : Ja
PNG Support : Ja
WBMP Support : Ja
XPM Support : Ja
XBM Support : Ja
WebP Support : Nein
BMP Support : Ja
JIS-mapped Japanese Font Support : Nein
Hi @daniloz30
Your configuration looks great.
I will probably increase these two:
PHP Max Upload Größe : 8M
PHP Max Post Größe : 8M
To these values:
PHP Max Upload Size : 64M
PHP Max Post Size : 65M
Let’s check if it is an existing conflict.
1.- Temporarily deactivate all your plugins except NextGen Gallery.
2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.
Please let us know how it goes.
Heyx @gabyimagely , thanks again for your help.
I tried all the steps but nothing helped. I can only view 9 pictures, then have to close the gallery, navigate to the next page and view the next 9 pictures.
Hi @daniloz30
During those testings try to open your gallery with another browser, be 100% sure that the cache is clear. Sometimes there is some “endurance” cache imposed by the hosting provider; you can also check that on “Must Use” plugins (plugins view).
Sometimes the old version of the scripts are still in place an can cause some issues.
Please, let us know how it goes.
Hi @gabyimagely
I tried just now, with Google Chrome and Safari, both caches clean, deactivated all plugins, tried – same issue.
Changed to a standard theme (twenty nineteen), all plugins deactivated – still the same issue.
Hi @daniloz30
Could you please share with us the current version of NextGen Gallery that you are using?
Please, check if you have any unusual rules in your “.htaccess” file or any other restriction on your server-side.
If the problem persists, we need to take some notes and escalate this conflict to our developers. We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that?.
If so, please report this issue as a bug using this form: https://www.imagely.com/report-bug/. Be as specific as possible and let them know Gaby referred you.
Note: do not forget to include this forum’s link.
Many thanks!
Hi @gabyimagely
sure, the version I am currently using is version 3.2.10.
In the .htaccess file I could not find any unusual rule.
I would absolutely feel okay granting you access so you can check.
Hi @daniloz30,
We are really sorry but it looks like Gaby may have missed the thing that even though SimpleLightbox would display all the “loaded” images from all the galleries that are included on a page, none of our lightbox effects would be able to AJAX load the images that aren’t yet loaded in the page for the paginated galleries.
Please let us know in case of any other questions
Hello @daniloz30
We have finally found the hidden setup that will allow you to load all the images into the lightbox Effect.
It’s located at “Customize Display Settings” > Add Hidden Images.
It should be set to “Yes”.
Please, let us know if that solves the problem.
We are happy to help!
