Some orders have wrong order date/time

  • Resolved evmapa

    (@evmapa)


    11 months, 2 weeks ago

    We have noticed that some orders (not all) have a wrong order dates that are earlier than the actual order date. Some are wrong by only a few minutes, some by as much as 17 hours. For example, a customer will order. Immediately after placing the order (which we know by the order email), their order will show up as x hours ago in the dashboard woocommerce/orders and show up behind actual earlier orders in the list. In the order notes the dates are correct. The time zone in WP is set correctly and the host is in the same time zone. It also doesn’t happen every time, which makes it hard to test for. Any idea what could be going on? Thanks!

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  • Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 2 weeks ago

    Hi @evmapa,

    Thank you for providing these details. I understand how this could be quite puzzling, especially since it impacts how orders are displayed in WooCommerce and doesn’t occur every time. I appreciate the information you’ve shared so far, as it helps in narrowing down possible causes.

    Could you please share your system status report via gist.github.com so I can review it for any potential inconsistencies? You can generate the report by going to WooCommerce > Status > Get system report, and then selecting the option to copy it for support.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    11 months, 1 week ago

    Since we haven’t received any updates from you, I’ll mark this as resolved for now. If you need further assistance, you’re welcome to start a new thread.

    If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

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