Some orders stuck on processing

  • Resolved jmpd

    (@jmpd)


    1 year, 3 months ago

    Hi There,

    For some reason we have a bug in the plugin whereby some orders for only 1 specific product variation randomly get stuck in processing and do not get marked as completed. All other products work fine.

    They are all digital and downloadable products, the rest work fine, but only this specific variation does not.

    What could be causing this? We have checked with payment provider and on their end everything is functioning correctly.

    We are running version 3.3.8

    • This topic was modified 1 year, 3 months ago by jmpd.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 year, 3 months ago

    @jmpd Hi mate, could you please tell us which payment gateway you are using?

    Best regards.

    Thread Starter jmpd

    (@jmpd)

    1 year, 3 months ago

    Hi There,

    All the orders are being placed through Stripe. We have checked on Stripe and all those orders have been processed successfully.

    Some of them just randomly get stuck in processing and do not get marked as completed.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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