Some products not sync

hi @tasosg

Thanks for sharing the finer details of your site including the system status report and the logs. I am unable to see any specific failures in your log.

For the product screenshot you shared, or for that matter, any variable product that is not currently syncing on Facebook,

can you browse to the Product Data tab, further click Variations

Expand any variation that is not visible on your feed, scroll down within the settings and send me a screenshot of what you have within there. It should look similar to this

Howdy,

Thanks for the quick response. Here you can see the screenshot. Nothing different from your pic. https://snipboard.io/3csAzi.jpg

Yes, that looks correct. It should work.
Let’s try and clear the present data to see if the following sync works. Could you clear the metadata here and remove the product: https://d.pr/i/RhuXNg

Afterwards trigger the sync again: https://d.pr/i/5PU16Z

Does that change anything?

Kind regards,

Hi @tasosg
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @tasosg

I have great news. I found the solution to my problem.

Some product descriptions were written in UPRERCASE only, so Facebook didn’t accept them.

After writting the description with some lowercase characters and reset Facebook metadata I was able to see Variant IDs.

I’m really happy to see you found a solution for the problem you were experiencing and appreciate you sharing what that solution was, this is helpful!

For now I’ll go ahead and mark this thread as resolved but please let us know if you have any additional questions or concerns.