Something is wrong when uploading the file

  • Resolved kenabadilla

    (@kenabadilla)


    2 years, 10 months ago

    Can someone help me with this error. ( Something is wrong when uploading the file! Please try again.) I can’t seem to find any documentation or support answer to this problem. For context, most of our forms have file upload field where people are required to upload some documents. But we’ve been getting this error quite often recently and it seems like it only happens on apple/safari particularly mobile. The rest just works fine. At first I thought it was a firewall issue with the server, for weeks we’ve been investigating on this and still keep on happening and we’re having a rough time replicating the issue since it works on all of my devices including my team. I don’t have an apple device so I can’t replicate that further. But based on the logs and people reporting, they seem to be getting the error on safari particularly on mobile safari.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kenabadilla

    (@kenabadilla)

    2 years, 10 months ago

    update — so one of our clients tried different browsers and devices but still getting the same error, but couldn’t replicate the issue on my end. Can somebody help?

    Tahmid ul Karim

    (@tahmidulkarim)

    2 years, 10 months ago

    Hi @kenabadilla,

    Can you please share the link to the web page where you have added the form so we can test it out from our end.

    Thank you!

    Thread Starter kenabadilla

    (@kenabadilla)

    2 years, 10 months ago

    WordPress updated today and for some reason the issue went away. weird.

    • This reply was modified 2 years, 10 months ago by kenabadilla.
Viewing 3 replies - 1 through 3 (of 3 total)

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