Hi Theo,
To investigate further, can you please send us the following information. Please redact any sensitive information, (e.g. email address) before sending since this is a public forum.
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
name: Theo
email: xxxxxxxxxxxx
PHP version: 8.4.10
MailPoet Free version: 5.15.1
MailPoet Premium version: 5.15.0
MailPoet Premium/MSS key: ee2248889c8cf9c7**
WordPress version: 6.8.3
Database version: 10.6.23-MariaDB-ubu2204
Web server: Apache
Server OS: Linux mijnblogje.nl 6.8.0-60-generic #63+onecomnfsnozap. SMP PREEMPT_DYNAMIC Thu May 15 12:23:43 UTC x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: 1 - WordPress language: nl_NL - WordPress timezone: Europe/Amsterdam
PHP info: PHP max_execution_time: 300 - PHP memory_limit: 4294967296 - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: OceanWP (version 4.1.3)
Active Plugin names: sitepress-multilingual-cms/sitepress.php, wp-seo-multilingual/plugin.php, acfml/wpml-acf.php, admin-menu-editor/menu-editor.php, advanced-post-block/plugin.php, antispam-bee/antispam_bee.php, b-slider/b-slider.php, classic-widgets/classic-widgets.php, contact-form-7/wp-contact-form-7.php, duplicate-post/duplicate-post.php, google-site-kit/google-site-kit.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, nextgen-gallery-pro/nggallery-pro.php, nextgen-gallery/nggallery.php, ocean-cookie-notice/ocean-cookie-notice.php, ocean-extra/ocean-extra.php, ocean-gutenberg-blocks/ocean-gutenberg-blocks.php, ocean-side-panel/ocean-side-panel.php, ocean-sticky-header/ocean-sticky-header.php, onecom-php-scanner/onecom-compatibility-scanner.php, onecom-spam-protection/onecom-spam-protection.php, onecom-themes-plugins/onecom-themes-plugins.php, onecom-under-construction/onecom-under-construction.php, onecom-vcache/vcaching.php, pdf-embed/pdf-embed.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, stop-user-enumeration/stop-user-enumeration.php, tablepress/tablepress.php, tooltips-pro/tooltips.php, transients-manager/transients-manager.php, wordpress-seo/wp-seo.php, wp-dark-mode/plugin.php, wp-optimize/wp-optimize.php, wpml-cms-nav/plugin.php, wpml-sticky-links/plugin.php, wpml-string-translation/plugin.php
Sending Method: MailPoet
MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: WordPress - Default FROM address: xxxxxxxxxxxx - Default Reply-To address: xxxxxxxxxxxx- Bounce Email Address: xxxxxxxxxxxx
MailPoet Cron / Action Scheduler: Status: active - Is reachable: No - Ping URL: https://www.mijnblogje.nl?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response:
Checking your browser before accessing www.mijnblogje.nl
Last run start: Unknown - Last run end: Unknown - Last seen error: None
Total number of subscribers: 797
Plugin installed at: 2018-12-23 14:23:19
Installed via WooCommerce onboarding wizard: false
Sending queue status: Status: Unknown - Started at: 2025-10-01 17:32:55 - Emails sent: 0 - Retry attempts: 0 - Last seen error: None
Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 2 - Orphaned links: 8 - Orphaned newsletter posts: 0
This is the information from MailPoet > Help > System Info.
I can’t add screenshots to this post.
@thup90
Can you help me any further?
I can no longer send emails.
I’m unable to attach screenshots to these messages. I can, however, email you a Word file with the system status text.
The problem seems to have miraculously disappeared. Everything is working properly again, the task scheduler is connected again, and emails were sent as normal today.
So, no further action is required at this time.
Hello there @theodelaruelle ,
Thank you for following up with us and letting us know.
We would be here if you need further assistance.
Cheers!
