Something went wrong while saving your form. Please try again.

  • Resolved imrsf07

    (@imrsf07)


    9 months, 1 week ago

    I’m encountering an error when trying to edit a form in Forminator. The editor shows the message:

    “Something went wrong while saving your form. Please try again.”

    As a result, none of my changes are saved.
    Screenshot: https://imgur.com/a/Guc3xlF

    This issue only occurs on our Live environment (hosted on TransIP). It did not appear when developing the site locally in Local by Flywheel.

    Using Chrome Developer Tools, I noticed the error seems related to a file access issue:
    Screenshot: https://imgur.com/a/yG70DZK

    Troubleshooting Steps Tried

    • Deactivated all plugins except Forminator
    • Deactivated and reactivated Forminator
    • Tested in a different browser (Microsoft Edge)
    • Tried adding the following rules to .htaccess (suggested by AI), but it did not fix the issue: <Files "admin-ajax.php"> Require all granted </Files>

    ⚠️ Important Notes:

    • I don’t have full access to our hosting provider (TransIP). Only my client has that access. If the fix requires changes on the hosting side (server config, permissions, etc.), please provide detailed and specific instructions so I can pass them on to my client.
    • I’m still pretty new to WordPress and PHP, so if the solution involves code or configuration changes, I’d appreciate clear, step-by-step guidance.

    Any help or direction would be greatly appreciated.

    • This topic was modified 9 months, 1 week ago by imrsf07. Reason: Fixed spacing
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    9 months, 1 week ago

    Hello @imrsf07

    Hope you are doing well today.

    I have reviewed your screenshots and logs, and it seems the issue is with the hosting firewall, as you already tested with all plugins deactivated.

    You should ask your client to reach out to hosting and check the firewall logs to see why the forminator ajax requests are being blocked, a fast soltion to while list your IP in the server firewall but if you’re using a dynamic IP that will change later and this is not a permanent solution so the best solution is to ajust the fireawll rules to allow the forminator requests.

    All the admin ajax requests are sent to this endpoint “/wp-admin/admin-ajax.php” they can search for it in logs to find the related forminator logs in firewall logs.

    Best Regards
    Amin

    Thread Starter imrsf07

    (@imrsf07)

    9 months, 1 week ago

    Appreciate the quick response, @wpmudev-support2! I’ll check in with my client and circle back soon

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    9 months ago

    Hi @imrsf07

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

    Thread Starter imrsf07

    (@imrsf07)

    8 months, 4 weeks ago

    Thank you all for your support! It turns out the issue was caused by a filter from our hosting provider that mistakenly flagged the behavior as an SQL injection. They’ve now disabled that filter, and everything is working properly.

Viewing 4 replies - 1 through 4 (of 4 total)

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