Something went wrong with the backup

  • Resolved martinl1994

    (@martinl1994)


    2 years, 9 months ago

    I’m trying to create a backup, the backup reaches 100%, until the “closing files” message, it stays loading for a while in that message and I get the screen that something went wrong.


    Debug code : BMI-zN3EVnsg-86287

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 9 months ago

    Hello @martinl1994 ,

    Judging from the log that you provided, it seems that the backup was successfully made – please check the plugin section “Manage & Restore backups” – the file should be listed there.

    For your future backups, I suggest these options:

    Hi there

    Your issue is most likely caused by modified PHP CLI.
    You should be able to resolve it by disabling the checking step.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Change backup method (optional): https://prnt.sc/1s1ofpa
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm
    6. Increase the website’s maximum execution time limit from 60 to 300

    Let me know if that worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 9 months ago

    Hey @martinl1994 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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