Sometimes it doesn’t work

  • Resolved cmnam

    (@cmnam)


    4 years, 11 months ago

    I am using this plugin triggered by MaxButtons.
    Sometimes it odes work, sometimes it doesnt work when i click on different buttons, expecting a popup everytime a button is click.

    URL with issues: https://sportingfctoronto.com/about-us-2/coaches/
    (popups are triggered pressing Read Biography buttons)

    Contacted MaxButtons support and this was their answer:
    —

    Hi,

It looks like if you trigger two events just after each other sometimes the open class of popup maker is not removed, it's called - pum-active.  The situation seems fixed as well when you click on another persons biography.

Sometimes this kind of issues happen when some other event is still running ( for instance a fade-out ) and it crosses.

Since it looks like this is something on the popup side, it's probably best to ask what you can do at the Popup Maker support, they might know how to solve this.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Maria T

    (@mariatogonon)

    4 years, 11 months ago

    Hi @cmnam – thanks for writing in and we do apologize for this inconvenience.

    Looking at your issue, there seems to have a conflict between the two plugins.

    ​I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker That way we can determine if its really a conflict with another plugin or theme quickly. Just keep us posted.

    On a side note, if you have any caching plugin active on your site then you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

    Lastly, I would suggest you use the Health Check plugin to be able to troubleshoot what is causing your issue. Check it from here: https://ww.wp.xz.cn/plugins/health-check/

    Hope that helps.

    Thread Starter cmnam

    (@cmnam)

    4 years, 11 months ago

    I’ve tested with different buttons and always the same problem. Even with buttons of the theme installed.
    Is there a button that you recommend that doesn’t cause this issue?

    Bel

    (@belimperial)

    4 years, 11 months ago

    Hi @cmnam

    We are sorry to hear that the issue is still occurring on your site. We don’t have a list of button plugins that we can suggest. However, I checked the page where the issue is occurring and I was able to see the issue.

    It seems it is affected by the Breeze cache/optimization plugin. Could you please follow these steps and see if this will help fix the issue.

    1. ​Kindly include the below custom CSS on your WordPress dashboard > Appearance > Customize > Additional CSS:

    .pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
    opacity: 1 !important;
    display: block !important;
}

    2. Disable the asset cache in Popup Maker > Settings > Misc
    3. Resave the popups.
    4. Clear the cache of the Breeze plugin.
    5. Clear the browser cache and test the page using an incognito window.

    Let us know if this fixes the issue. If it does, we would very much appreciate it if you could quickly rate and review the plugin.
    If you still need help please message us directly at https://wppopupmaker.com/support/

Viewing 3 replies - 1 through 3 (of 3 total)

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