@netmediamarkets – The answers to the following questions may be helpful:
– how are you inserting the display into your page/post?
– if you are using the Insert Gallery Window (IGW) / Add Gallery button, are you sorting the images in the IGW Sort / Exclude accordion panel?
– do you have a specific sort order set under Gallery > Other Options > Image Options?
– are you displaying the gallery from within an inserted album?
Thanks!
– Cais.
I created hundreds of galleries and assigned them to specific albums. Several of the galleries contain images which are displaying in the wrong order, so I visit the gallery and click SORT ORDER and select the UNORDERED choice and drag and drop the images into the appropriate order and then save. I flush dns, delete cookies, temp, and prior memory from the browser and the image order does not change and the SORT ORDER feature is not showing up on the front-end in the order I selected and saved on the back-end.
I am submitting all galleries as an album using the NG ICON in the specified album page. I assign the page to the album and the album code is pre-filled as the shortcode for the album page to load all assigned galleries. There is no problem getting the galleries to load nor is there a problem getting the images to load in the gallery — it is only a SORT ORDER issue only. I am unable to change the order of images thus far.
Did anyone have a solution why gallery images are not sorting using drag and drop.
@netmediamarkets – Have you cleared the image cache under Gallery > Other Options > Miscellaneous? Generally, depending on if there is a caching plugin/service in operation on your site, clearing the image cache in NextGEN Gallery is needed to see changes immediately.
Thanks!
– Cais.
I have the same problem and have tried everything suggested above. How to solve this irritating bug?
@annbra – Please start your own topic so we can try to help you with your specific issue on your specific site.
See http://codex.ww.wp.xz.cn/Forum_Welcome#Where_To_Post
Thanks!
– Cais.
Annbra,
It’s great to hear others are also suffering the same problem. I never got a fix either. I asked for help and the guidance was to suggest a deletion of browser which was useless indeed. The images are not working to drag and drop so the easy excuse is to blame a browser.
I bought my first computer in 1984, online since 1985, built my first website hand-coded in 1998, and specializing in WEB DEVELOPMENT OPTIMIZATION since 2006. I can’t imagine more useless guidance than deleting cookies in a browser — as if that was not the first thing I tried before I sought help.
Hopefully they will actually fix your image sort issue and you can share with me what results they gave you — because they sure did not spend but a moment with me.
@netmediamarkets – Aside from not referring to your browser, you did not make any mention that you had already tried clearing the image cache under Gallery > Other Options > Miscellaneous.
As it is, if the problem is persisting and your troubleshooting efforts are not providing any results you are free to send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.
Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.
Thanks!
– Cais.
I do not know either — how is it that I get all of the inbound complaints and all of the outbound responses. Sometimes I receive several dozen each day and sometimes a hundred or so show up every conceivable dysfunction, defect, and the list goes on and on and on. Just in the last hour I’ve received 18 ticket responses — don’t ask me why, don’t ask me how — I simply do not know why I receive hundreds of ticket chatter all day long, into the night, and early the next day and on and on and on.
I started my own thread and the tech support advice was to suggest the blame for sequential images is Avada Theme as a guess, but I have seen a dozen similar defects as the tickets flow in each day.
I decided to give the FREE NEXGEN image gallery plugin a try on a project for an architect. The work went well and I uploaded more than 1200 images and built more than one hundred galleries. I selected each named image in the proper sequential order I wish to display but in tweaking prior to live launch none of the gallery images will sequentially change nor display in the order they were assigned. Even if I change my mind and select another sort order the images stay exactly how they set up initially.
I spent several weeks of my time for naught and got no meaningful tech support other than to blame Avada Theme as a guess. A month or more and now I am informed I have to start my own thread — I get ticket responses all day, every day.
@netmediamarkets – I wish there was something I could suggest for the issues with the unrelated responses, you might want to ask in the WordPress Slack #forums channel, maybe one of the moderators can help you get that sorted out.
As to the continued issue with sort order, are you trying to sort the existing inserted display via the Insert Gallery Window (IGW) / Add Gallery button interface; or, are you changing the sort order under Gallery > Manage Galleries … the former should work, the latter will only be used if you re-insert the display using the re-sorted gallery.
Thanks!
– Cais.
Netmediamarkets:
go to https://ww.wp.xz.cn/support/users/netmediamarkets/subscriptions to see your subscriptions. Click on “NextGen Gallery”, then unsubscribe. Apparently, you accidentally subscribed to all topics in this sub-forum.
