Spam

Hello,

Thank you for reaching out.
If we are receiving spam messages through the chat feature, there are several ways to reduce them using our plugin settings.

Enable the Greeting Form:
Add a form before the chat starts. This helps filter genuine users and prevents bots or spammers from directly sending messages – https://holithemes.com/plugins/click-to-chat/greetings-form/

Display Based on Country:
Limit the chat button visibility to specific countries where we want to engage real visitors. This helps reduce spam from unwanted regions – https://holithemes.com/plugins/click-to-chat/display-based-on-country/

Display Based on Login Status:
We can choose to show the chat button only to logged-in users (for example, customers or members), which helps minimize spam from anonymous visitors – https://holithemes.com/plugins/click-to-chat/display-based-on-user-login-status/

Please try these options and let us know if you still notice unusual activity – we’ll be happy to assist further.

Have a nice day,
Thank you.

• This reply was modified 7 months, 2 weeks ago by Harshitha Mathi.