spam fire wall?

Hi, I’m jumping on this ticket because we’re having the same issue.

We’ve had quite a few of our customers (LMS learners) get in touch to say they are getting this message when working on their courses – https://app.screencast.com/o604VRCCPcIIL

Apart from telling them to clear their cache, what can we do to ‘manage’ this situation so that our customers don’t get this negative experience?

Or is it something on their end that we can make them aware of that is causing them the issue?

To fully understand ‘Why’ they are getting this message would be very helpful.

Otherwise, the plugin is doing a fantastic job of eliminating the 100’s of Spam User accounts that were being added every week to our website 🙂

Thanks in advance

Hi Serge,

Thanks for the quick response.

Well it does somewhat, but doesn’t really explain why it might be identifying these people as spam, and whether there is anything to do to prevent Users being flagged before it happens.

To be honest, I’m not sure what % of Users it’s affecting, as it’s just been reported to me since I got back from vacation this week. I will speak to someone in the business to find out exactly how big an issue this is.

Can you give me any idea on why these Users may be blocked by the Firewall, so we can at least have some more understanding and provide a solution to the User.

And, what should happen if they click on the link provided on the screen? I don’t know, as I haven’t had this experience myself.

Really, I just want to:

a) reduce the friction this can cause, and

b) limit the likelihood of Users giving up on the system, requesting a refund, and leaving a bad review.

Does that make sense?