Spam messages getting through often

  • Resolved Robert Bamm

    (@rbamm)


    5 months ago

    Hi,

    Recently, a large number of spam emails have started getting through CleanTalk and reaching my inbox. All of these messages appear to be coming from forms built with the Bit Form Pro plugin.

    My website is built with Elementor. Some forms use Elementor’s native form builder, while more advanced forms are created with Bit Form Pro. Until now, I haven’t had any issues with spam getting through, so this change is quite recent.

    Could this be related to the Bit Form Pro plugin or its integration with CleanTalk? Is there anything we can adjust or enable to improve spam protection and prevent these messages from getting through?

    Part of the spam emails:

    Sähköposti yhteydenottoa varten: [redacted]

    Etu- ja sukunimi: xxxxxxxx

    Syntymävuosi: xxxxxxxx

    Sähköposti: [redacted]

    Puhelin: xxxxxxx

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    5 months ago

    Hello @rbamm,

    Thank you for reaching out.

    Please give us 2-3 business days for investigation.

    We’ll get back to you as soon as possible.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months ago

    Hello,

    We’ve made fixes. Please use this version:

    https://s3.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/255960/4cf4d01ab2f81cf5/cleantalk-spam-protect-BIT-FORM.zip

    • Go to the WordPress Administrator Panel -> Plugins.
    • Find the plugin ‘Anti-Spam by CleanTalk’ -> Deactivate.
    • After the automatic page refreshing, find the plugin again ‘Anti-Spam by CleanTalk’ -> Delete. Confirm files deletion.
    • Download the plugin archive from the link.
    • Go to Plugins -> Add New -> Upload Plugin.
    • Choose the downloaded archive and press ‘Install Now’.
    • After the installation, activate the plugin, and make sure that the access key matches the key from your CleanTalk Dashboard.

    Did it help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 months, 3 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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