Sparkpost API key not working

  • Resolved nocabt

    (@nocabt)


    1 year, 3 months ago

    Hi there, I’m getting the following error:

    Verification Failed!
    Failed to validate API key. Please check your API key.

    However, I am using an API key that has “All” API Permissions. I’m testing in:

    • WordPress 6.7.2
    • SureMail 1.2.0 
    • No other plugins (fresh WP install)
    • We’re using Sparkpost US
    • Same API key works with other SMTP plugins (just not SureMail)

    Any ideas? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    1 year, 3 months ago

    Hello @nocabt,

    I activated the SparkPost API key successfully. Here’s a GIF for reference: https://share.zight.com/o0u1AWj9.

    It might be a temporary glitch. Could you try copying and pasting the key again and then saving it?

    Additionally, here’s a guide on configuring SparkPost with SureMail: https://suremails.com/docs/sparkpost/.

    If the issue persists, please email us at [email protected] with additional details on how to replicate the problem so we can troubleshoot further.

    Best regards,
    Avinash

    Thread Starter nocabt

    (@nocabt)

    1 year, 3 months ago

    Thanks for the quick followup! I think I may have figured this out. We use subaccounts in Sparkpost for every client. However, when I tested with a subaccount it didn’t work. When using an API key / domain in our main account it worked.

    So, it seems like Suremail might not work with Sparkpost when the API key is assigned to a sub account? It’s worth noting that I tested two other SMTP plugins that have Sparkpost support and they worked well with sub accounts.

    Happy to share more details with support or here as requested.

    • This reply was modified 1 year, 3 months ago by nocabt.
    Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    1 year, 3 months ago

    Hello @nocabt,

    Thank you for providing more details. I have forwarded this to the development team, and they will test this scenario.

    Best Regards,
    Avinash

    Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    1 year, 2 months ago

    Hello @nocabt ,

    Just a quick update—we’ve fixed this issue in version 1.4.0.

    Let us know if you need any further assistance. We’re happy to help!

    Best Regards,
    Avinash

Viewing 4 replies - 1 through 4 (of 4 total)

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