• Resolved markmapstone

    (@markmapstone)


    Hi. I have a weird issue where a specific postal code (any postcode starting with SP10, eg: SP10 1AA) is not adjusting to the correct shipping zone when entered into my checkout page. It should choose £70 shipping, when it actually shows £40 shipping). All other postcodes in this zone work correctly. It’s just this one (or that’s the only one I’ve found so far). I’ve tried disabling all plugins but Woocommerce and the same thing happens. Caches were cleared, plugins updated, but no change. Shipping debug mode is on and no errors are displaying. Does anyone have any idea what is causing this and how I can trace it?

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    • This topic was modified 1 year, 4 months ago by markmapstone.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Zee

    (@doublezed2)

    Hello markmapstone,

    Thank you for contacting WooCommerce support.

    I understand that a specific postal code (SP10) does not apply the correct shipping rate at checkout, while other postcodes in the same zone work fine.

    Please edit your shipping configuration and share screenshots so I can review the settings.
    This will help me better understand what might be causing the issue.

    I have reviewed the system status report and all looks good here.

    Looking forward to your response. 🙂

    Best regards.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hello! I’ll mark this as resolved for the moment since we haven’t heard back. We’re always here if you’d like to reconnect.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Specific postcode not working in shipping zones’ is closed to new replies.